Contact information

At Vesqia, we believe a good chair is the foundation of great work. Whether you have questions about the lumbar support of our ergonomic chairs, need advice on assembly, or want to track your shipment to the UK, our team in Seattle is here to support you.

Get In Touch

We strive to respond to all inquiries within 24 hours during business days. Important Note for our UK customers: We are located in Seattle, USA. Due to the 8-hour time difference, email is often the fastest and most reliable way to reach us.

1. Email Us For order status, returns, or product inquiries: 📧 support@vesqia.shop

2. Call Us If you wish to speak to a representative: 📞 +1 361-267-8324 (Please note: This is a US number. International calling charges may apply depending on your network provider.)

3. Mailing Address Returns should be sent to our US warehouse (please email us for approval first): 📍 16528 SE Newport Way, Bellevue, WA 98006-8933, USA

Customer Service Hours

Our operations are based in Seattle, Washington (Pacific Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (PST)
  • Time Zone Guide:
    • We are 8 hours behind the UK.
    • Example: When it is 5:00 PM in London, it is only 9:00 AM in our office. We will respond as soon as our workday begins!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in GBP (£).
  • Shipping to UK: Yes! We ship directly from our Seattle facility to the United Kingdom. Typical delivery takes 7-13 business days. All import VAT and duties are covered by us (DDP), so no hidden fees upon delivery.
  • Assembly: Do the chairs come assembled? To ensure safe shipping, chairs arrive flat-packed. We provide all necessary tools and clear instructions for easy assembly (usually takes 15-20 minutes).
  • Warranty/Parts: If a part arrives damaged or missing, please email us a photo immediately, and we will send a replacement part free of charge.